OUR STORE POLICIES

We founded KOHA Kitchen with one goal in mind: giving our customers a product that focuses on performance without costing the earth. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please contact us if you have any questions.

OUR SHIPPING POLICY

How We Do It

We offer free shipping on our orders. All orders are dispatched between 2-3 working days with Royal Mail second class shipping. Please note that we are not responsible for items that are delayed once they leave our offices. We will endeavour to assist in any way possible to ensure any issues are resolved in the unlikely event that parcels are delayed.

OUR RETURN POLICY

Everything You Need to Know

We accept returns within 14 days of receipt of orders. Please note that items must be returned in original packaging unopened. If your items are damaged please get in touch with us and we will provide a full refund or replacement.

PRIVACY POLICY

Trust Us with Your Information

Information KOHA Kitchen collects: www.kohakitchen.co.uk ("we" or "us" refers to The KOHA Beauty Company trading as “KOHA Kitchen") are committed to safeguarding and respecting our visitors privacy. This Privacy Policy explains how we may use and collect any personal information from you while you visit www.kohakitchen.co.uk. We may update this policy from time to time so please do review this policy regularly.

The following information is collected from you:

We collect your email address
When you contact us we keep a record of the correspondence received
We also collect voluntary information from you through completed surveys, feedback and customer feedback

We may disclose the information collected from you in the following way:

Where deemed appropriate we will share your information with third-party service providers who support us in providing you our service such as website developers and software vendors. Limited access to your information is given under reasonable confidentiality terms
Where we have to provide or disclose your personal information in order to comply with any legal obligations, protect the rights and property of KOHA Kitchen and our customers
In the event we sell any or all of our business to another party
To help promote fraud protection and reduce fraudulent activity

We are an environmentally conscious business and therefore aim in our deliberation to consider the impact of our decisions on the environment. We therefore aim to use email communications and paperless billing. You can however inform us if you do not wish to receive emails, however invoices will always remain paperless and thus for that purpose only will you receive any emails. If you would like to discuss this any further, please contact us at hello@kohakitchen.co.uk

We do sometimes work with third party business partners, advertisers, affiliates and occasionally may include links to their websites. If you follow a link to any of these websites, please note we do not endorse or approve any third party policy towards privacy. You should review their policy before you submit any personal data to these websites and KOHA Kitchen holds no liability for any such policies.

Whilst every effort is made to protect your information and use reasonable safeguards to preserve the integrity and security of all information collected, we cannot guarantee the security of our servers and information supplied by users can be intercepted whilst being transmitted to us through our website. Unfortunately, we cannot guarantee the security of data that you may choose to send us electronically as sending such information is at your own risk.